Frequently Asked Question

Internet Explorer 9 - Crashing
Last Updated 4 years ago

1. Reset IE9.

2. Perform Clean Boot and disable security software to test the issue.

3. Disable Accelerated graphics
IE9 supports Full hardware acceleration for text, graphics, and video to provide a rich web experience. By default, hardware acceleration (GPU rendering) is enabled in IE9 to offer next-generation experiences with GPU-powered HTML5 graphics. However, it sometimes will cause IE crash.

To disable it, go Internet options -> Advanced tab -> select Use software rendering instead of GPU rendering.

If the issue occurs again, please check Application Log in Event Viewer.

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