Frequently Asked Question

Internet Explorer 9 - Crashing
Last Updated 4 years ago

1. Reset IE9.
http://windows.microsoft.com/en-us/windows7/Reset-Internet-Explorer-settings-in-Internet-Explorer-9

2. Perform Clean Boot and disable security software to test the issue.

3. Disable Accelerated graphics
IE9 supports Full hardware acceleration for text, graphics, and video to provide a rich web experience. By default, hardware acceleration (GPU rendering) is enabled in IE9 to offer next-generation experiences with GPU-powered HTML5 graphics. However, it sometimes will cause IE crash.

To disable it, go Internet options -> Advanced tab -> select Use software rendering instead of GPU rendering.

If the issue occurs again, please check Application Log in Event Viewer.

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