Frequently Asked Question

Horde isn't deleting emails, just marking them deleted
Last Updated 6 months ago

If you find that when you delete an email in Horde and it's only striking it out and not moving it to trash, you may need to change some settings for it to work properly.

  • Log into your webmail
  • From the navigation bar, select the gear icon > Preferences > Mail
  • Under the Messages section, select "Deleting and Moving Messages"
  • Make sure that "Move deleted messages to your Trash mailbox instead of marking them as deleted in the current mailbox?" is selected and press Save
  • Select Display the "Empty Trash" link in the menubar? (Basic view only)
  • Change¬†Purge Trash how often: to Every Login and press Save
  • Change "Purge messages in Trash mailbox older than this amount of days" to whatever you feel is suitable and press Save

Your messages should now start deleting properly. 

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