Frequently Asked Questions
How do I setup my email client?
All V3 hosted sites should include SSL and email authentication requires encryption. If you are getting plaintext authentication errors, you are attempting to login without encryption.
PLEASE NOTE THAT EFFECTIVE SEPTEMBER 10, 2018, ALL EMAIL AUTHENTICATION MUST BE ENCRYPTED FOR BOTH INCOMING AND OUTGOING MAIL.
In order to setup your email client, your settings should be (this is for all cPanel users):
IMAP server: mail.yourdomain.name, port 993
POP3 server: mail.yourdomain.name, port 995
SMTP server: mail.yourdomain.name, port 465 (in some cases port 587 with TLS/STARTTLS may work here as well)
Username: email@example.com (ie your full email address)
Password: your password
SSL encryption, and authentication is required for IMAP, POP3, and SMTP.
Replace yourdomain.name with the domain you have hosted with us.
This information and your ability to set up email accounts and forwarders can be found in your cPanel account. Due to the number of email applications, the wide range of versions, and the different applications and networks they can be configured for, we are unable to support setting up your computer for your email. You should contact your local IT source for assistance or Google for instruc
If you primarily use webmail and need a stronger, more robust solution, check out Google's G Suite Mail offering.
if, after making the required changes, you are still unable to send email, you may have to upgrade your software/operating system or switch your outgoing mail server to that of your Internet connection provider.
Last updated Tue, Aug 18 2015 10:46am